CARF Accreditation
Our framework for continuous quality improvement (CQI) impacts our service delivery to individuals. As a person-centred organization, we ensure that:
- Individuals learn they can be empowered, contribute to their communities, experience greater personal control, and improve their quality of life.
- Individuals have opportunities for networking and developing friendships to reduce the isolation often experienced by persons with disabilities.
- The uniqueness of individuals is respected and nurtured.
- The values and vision of our leadership remain person-centred.
- All staff are provided with continuous support and training.
To ensure CQI, CBI listens to consumers and employees, responds to feedback, and integrates continuous and incremental improvements into our policies and company culture.
CBI’s Change Management Architect, Field Support and Quality Assurance Manager, and Human Resources Manager make up our CQI team to ensure consistent service quality and ongoing improvement in all areas.
CARF and CBI
CBI Consultants has been awarded the highest level of accreditation by CARF International for:
- Behavioural Consultation Services
- Behavioural Consultation Services (Autism Spectrum Disorder – Adults)
- Behavioural Consultation Services (Autism Spectrum Disorder – Children and Adolescents)
- Behavioural Consultation Services (Children and Adolescents)
- Community Employment Services: Employment Supports
- Community Employment Services: Employment Supports (Autism Spectrum Disorder – Adults)
- Community Employment Services: Job Development
- Community Employment Services: Job Development (Autism Spectrum Disorder – Adults)
- Services for Children and Youth: Child and Adolescent Services
- Services for Children and Youth: Child and Adolescent Services (Autism Spectrum Disorder – Children and Adolescents)
CARF accreditation is a public seal of trust and commitment to quality, based on internationally accepted standards. Achieving this accreditation demonstrates our commitment to Self Determination and Customized Employment and Positive Behaviour Support. Organizations receiving the highest level of CARF accreditation undergo a detailed peer review process and demonstrate their commitment to high-quality programs and services during an on-site visit.
The CQI team regularly updates CARF on our operational and administrative conformance to their standards and develops and implements plans for continuous improvement.
Key elements of CQI responsibilities include to :
- Develop and monitor objective, measurable goals for CBI’s Future Ready Plan
- Manage accreditation and CBI’s relationship with CARF
- Develop and refine Outcomes Management and Quality Assurance systems
- Develop, implement, and analyze staff training programs
- Facilitate the Complaints Resolution Process
